Privacy Policy

1. Introduction

Welcome to t200m's Privacy Policy. This document governs the collection, use, disclosure, and protection of personal information obtained from users of the t200m online gaming platform, accessible at https://t200m.cam and any associated mobile applications or services (collectively, the "Platform").

t200m ("we," "us," or "our") is an international online gaming platform serving Indonesian players with casino games, sports betting, togel (traditional Indonesian lottery games), and related services. We recognize that privacy and data security are fundamental rights, and we are committed to maintaining the highest standards of data protection in compliance with applicable Indonesian and international privacy laws.

This Privacy Policy should be read in conjunction with our Terms & Conditions and Responsible Gaming Policy, which together form the complete legal framework governing your use of t200m services. If you do not agree with any provision of this Privacy Policy, you must immediately cease using the Platform and contact us to close your account.

2. Information We Collect

To provide our services, comply with legal obligations, and ensure platform security, t200m collects several categories of personal information. The types and methods of data collection are detailed below.

2.1 Information You Provide Directly

When you register for an account, make deposits, request withdrawals, or interact with customer support, you voluntarily provide us with personal information, including:

• Identity Information: Full legal name, date of birth, gender, nationality
• Contact Information: Email address, mobile phone number, residential address in Indonesia
• Account Credentials: Username, password, security questions and answers
• Financial Information: Bank account details (account holder name, bank name such as BCA, BRI, BNI, Mandiri, account number), e-wallet information (OVO, DANA, GoPay, ShopeePay, LinkAja account details), transaction history, deposit and withdrawal records
• Verification Documents: Government-issued ID (Indonesian KTP or passport), proof of address (utility bills, bank statements), selfie photographs for identity verification (KYC compliance)
• Communication Data: Messages, emails, live chat transcripts, support tickets, and any other correspondence with t200m customer service
• Preferences: Language settings, currency preferences (IDR), game favorites, notification preferences, responsible gaming limits (deposit limits, loss limits, session time limits)

2.2 Information Collected Automatically

When you access and use the t200m Platform, certain information is collected automatically through cookies, web beacons, and similar tracking technologies:

• Device Information: Device type (desktop, mobile, tablet), operating system (Windows, macOS, iOS, Android), browser type and version, device identifiers, screen resolution
• Usage Data: Pages visited, games played, bet history, deposit and withdrawal activity, session duration, click patterns, search queries, feature usage statistics
• Technical Data: IP address, geographic location (country, region, city derived from IP address), timezone (WIB, WITA, WIT), internet service provider, connection speed, referring website URLs
• Performance Data: Platform performance metrics, error logs, crash reports, latency measurements

2.3 Information from Third Parties

In certain circumstances, we may receive information about you from external sources:

• Payment Providers: Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Permata, BSI) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja) may share transaction confirmation data and fraud prevention information
• Identity Verification Services: Third-party KYC and age verification services may provide identity confirmation data
• Game Providers: Casino game studios (Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Ezugi, Spribe, Pocket Games Soft, etc.) may share gameplay data, RTP statistics, and technical information
• Fraud Prevention Partners: Security vendors may share information related to suspected fraudulent activity, money laundering, or terms violations

3. How We Use Your Information

t200m processes your personal information for the following legitimate business purposes:

3.1 Account Management & Service Delivery

• Creating, maintaining, and managing your user account
• Processing deposits, withdrawals, and financial transactions in Indonesian Rupiah (IDR)
• Providing access to casino games, sports betting markets, togel lottery draws, and other platform services
• Tracking gameplay activity, bet history, wins and losses, and account balances
• Administering bonuses, promotions, cashback offers, and loyalty rewards
• Responding to customer support inquiries and resolving disputes

3.2 Legal & Regulatory Compliance

• Verifying your identity and age (21+ requirement) through KYC procedures
• Preventing underage gambling and ensuring eligibility compliance
• Detecting and preventing fraud, money laundering, and other illegal activities (AML compliance)
• Complying with applicable Indonesian and international gaming regulations
• Responding to legal requests from law enforcement, courts, or regulatory authorities
• Maintaining required records for tax reporting and financial audits

3.3 Security & Fraud Prevention

• Monitoring accounts for suspicious activity, multi-accounting, or terms violations
• Implementing cybersecurity measures to protect against hacking, data breaches, and unauthorized access
• Detecting and preventing bonus abuse, collusion, and arbitrage betting
• Investigating and resolving chargebacks, payment disputes, and fraudulent transactions
• Enforcing our Terms & Conditions and platform policies

3.4 Platform Improvement & Analytics

• Analyzing user behavior to improve platform design, functionality, and user experience
• Conducting performance testing, quality assurance, and bug fixing
• Developing new features, games, and services based on user preferences
• Generating aggregated, anonymized statistics for internal business intelligence

3.5 Marketing & Communications (with consent)

• Sending promotional emails about new games, bonuses, and special offers (you may opt out at any time)
• Delivering personalized game recommendations based on your play history
• Notifying you of important account updates, security alerts, and policy changes
• Conducting customer satisfaction surveys and feedback requests

3.6 Responsible Gaming Support

• Implementing deposit limits, loss limits, and session time limits as requested by you
• Processing self-exclusion requests and account cooling-off periods
• Monitoring for signs of problem gambling and providing intervention support
• Connecting users with professional gambling addiction counseling resources

4. Data Sharing & Disclosure

t200m does not sell, rent, or trade your personal information to third parties for marketing purposes. However, we may share your data with trusted partners and service providers in the following limited circumstances:

4.1 Essential Service Providers

• Payment Processors: Indonesian banks (BCA, BRI, BNI, Mandiri) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja) receive transaction data necessary to process deposits and withdrawals
• Game Providers: Casino game studios (Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, etc.) receive gameplay data to deliver their games and verify RTP fairness
• KYC & Verification Services: Identity verification partners receive documents and data to confirm your age, identity, and address
• Customer Support Tools: Live chat platforms and support ticket systems may process communication data
• Cloud Hosting Providers: Secure server infrastructure providers host our databases and application code

All third-party service providers are contractually obligated to maintain confidentiality, use data only for specified purposes, and implement appropriate security measures. We conduct due diligence to ensure partners meet our privacy and security standards.

4.2 Legal & Regulatory Disclosures

We may disclose your personal information if required by law or in response to:

• Valid legal process (court orders, subpoenas, search warrants)
• Requests from law enforcement or government authorities investigating illegal activity
• Compliance with gambling regulations, tax reporting obligations, or anti-money laundering laws
• Protection of t200m's legal rights, property, or safety, or those of our users

4.3 Business Transfers

In the event of a merger, acquisition, bankruptcy, or sale of assets, your personal information may be transferred to the acquiring entity. We will notify you via email and prominent website notice before your data is transferred and becomes subject to a different privacy policy.

4.4 Aggregated & Anonymized Data

We may share aggregated, anonymized data that cannot identify individual users with third parties for industry research, marketing analysis, or business development purposes. For example, we might publish statistics like "70% of t200m users prefer bank transfer deposits" without revealing any personal identities.

5. Data Security Measures

t200m employs industry-standard technical, administrative, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security framework includes:

• Encryption: All data transmitted between your device and our servers is encrypted using 256-bit SSL/TLS technology (the same encryption used by banks). Sensitive data stored in our databases is encrypted at rest.
• Secure Infrastructure: Our platform is hosted on secure, certified cloud servers with firewalls, intrusion detection systems, and DDoS protection.
• Access Controls: Access to personal data is restricted to authorized employees and contractors who require it to perform their duties. All personnel sign confidentiality agreements.
• Authentication: User accounts are protected by strong password requirements, and we encourage the use of unique passwords not shared with other sites.
• Regular Audits: We conduct regular security audits, vulnerability assessments, and penetration testing by independent third-party security firms.
• Incident Response: We maintain an incident response plan to quickly detect, contain, and remediate any security breaches. Affected users will be notified promptly as required by law.

While we implement robust security measures, no method of transmission over the internet or electronic storage is 100% secure. You are responsible for maintaining the confidentiality of your account credentials. If you suspect unauthorized access to your account, contact us immediately at [email protected].

6. Data Retention & Storage

t200m retains your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods vary based on data type and legal requirements:

• Active Accounts: Data is retained for the duration of your account activity plus 5 years after account closure to comply with financial regulations and anti-money laundering requirements.
• Transaction Records: Deposit, withdrawal, and betting history is retained for 7 years for tax reporting, auditing, and regulatory compliance purposes.
• KYC Documents: Identity verification documents are retained for 7 years after account closure as required by Indonesian and international AML laws.
• Communication Logs: Customer support transcripts, emails, and chat logs are retained for 3 years for quality assurance and dispute resolution.
• Marketing Data: If you opt out of marketing communications, your contact information is retained on a suppression list to honor your opt-out preference.

After retention periods expire, personal data is securely deleted or anonymized. You may request earlier deletion by contacting us, subject to our legal retention obligations.

Your data is stored on secure servers located in jurisdictions with strong data protection laws. We ensure that any international data transfers comply with applicable privacy regulations through appropriate safeguards such as standard contractual clauses.

7. Your Privacy Rights

As a t200m user, you have the following privacy rights. To exercise any of these rights, please contact our Data Protection Officer at [email protected] with your request.

7.1 Right to Access

You have the right to request a copy of the personal information we hold about you. We will provide this information in a structured, commonly used, and machine-readable format (such as PDF or CSV) within 30 days of your request.

7.2 Right to Rectification

If you believe any personal information we hold about you is inaccurate, incomplete, or outdated, you have the right to request correction or update. You can update most information directly through your account settings, or contact support for assistance.

7.3 Right to Deletion (Right to be Forgotten)

You may request deletion of your personal information, subject to certain exceptions where we are legally required to retain data (such as financial records for tax purposes or KYC documents for AML compliance). We will honor deletion requests to the extent permitted by law.

7.4 Right to Data Portability

You have the right to receive your personal data in a portable format and transmit it to another service provider. We will provide your data in a commonly used electronic format upon request.

7.5 Right to Object

You may object to the processing of your personal information for certain purposes, such as direct marketing. You can opt out of marketing emails by clicking the "unsubscribe" link in any promotional email or adjusting your communication preferences in account settings.

7.6 Right to Restrict Processing

In certain circumstances, you may request that we restrict the processing of your personal data, such as during a dispute about data accuracy or while we investigate a complaint.

7.7 Right to Withdraw Consent

Where we rely on your consent to process personal information (such as for marketing communications), you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing based on consent before withdrawal.

7.8 Right to Lodge a Complaint

If you believe we have violated your privacy rights or applicable data protection laws, you have the right to file a complaint with the relevant data protection authority in your jurisdiction.

8. Cookies & Tracking Technologies

t200m uses cookies, web beacons, and similar tracking technologies to enhance your experience, analyze platform performance, and deliver personalized content. A cookie is a small text file stored on your device by your web browser.

8.1 Types of Cookies We Use

• Essential Cookies: Necessary for platform functionality, such as maintaining your login session, remembering your language preference (English), and processing transactions. These cannot be disabled without impairing platform use.
• Performance Cookies: Collect anonymous information about how you use the platform (pages visited, errors encountered) to help us improve performance and user experience.
• Functionality Cookies: Remember your preferences (currency settings, game favorites, responsible gaming limits) to provide a more personalized experience.
• Targeting/Advertising Cookies: Track your browsing activity to deliver personalized game recommendations and promotional offers relevant to your interests.

8.2 Managing Cookies

Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies or alert you when a cookie is being sent. Note that disabling cookies may affect platform functionality, and certain features may not work properly. For instructions on managing cookies, consult your browser's help documentation.

9. Children's Privacy

t200m strictly prohibits use by individuals under the age of 21. Our services are not intended for children or minors, and we do not knowingly collect personal information from anyone under 21 years of age. If we discover that we have inadvertently collected data from a minor, we will immediately delete that information and close the associated account. Parents or guardians who believe their child has provided personal information to t200m should contact us immediately at [email protected].

10. Changes to This Privacy Policy

t200m reserves the right to update, modify, or replace this Privacy Policy at any time to reflect changes in our practices, legal requirements, or technological developments. Any material changes will be communicated through:

• Email notification to your registered email address
• Prominent notice on the t200m website homepage
• In-account notification upon login

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data. The "Last Updated" date at the top of this page indicates when the most recent changes were made. Your continued use of the platform after any modifications constitutes acceptance of the updated Privacy Policy.

11. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or how t200m handles your personal information, please contact our Data Protection Officer:

• Email: [email protected] (please use subject line "Privacy Inquiry" for faster routing)
• Live Chat: Available 24/7 through the t200m website
• Response Time: We respond to privacy inquiries within 48 hours during business days (WIB timezone)

Our customer support team is fluent in Bahasa Indonesia and English and operates on Western Indonesia Time (WIB, UTC+7) with coverage across Central Indonesia Time (WITA, UTC+8) and Eastern Indonesia Time (WIT, UTC+9).